Cookie consent

Cookies are small files stored in your browser. They help us remember what you put in your cart, what kind of product sorting you used, if you are logged in and so on. They also help us anonymously analyze and further improve our website and improve ad relevance. However, we need your consent to process them. More information here.

Settings per cookie category
Technical

our website will not work without these .

ALWAYS ACTIVE

Preferential and advanced features

so that you don't have to set everything up again and so that you can connect with us, for example, via chat .

Analytical

so that we know how you are behaving on our website (data processed anonymously) and so that we can further improve it .

Marketing

to show advertising tailored to you .

Jump to product categories Jump to shopping cart Jump to navigation
Pod 7 kilo Menu

Returns and exchanges

If you want to return or exchange goods ordered online (applies to personal pick-up as well), follow the instructions below. Detailed information on withdrawal from a sales contract can also be found in the terms and conditions.

1. When and what goods can be returned / exchanged

Goods ordered online can be returned or exchanged within fourteen days after receiving it without specifying a reason. The goods must be unused and in undamaged original packaging. If there is something wrong with the goods after the expiration of the fourteen-day period, it is necessary to proceed accordingly to the warranty terms and conditions.

2. How and where to send the goods

You can return or exchange goods in several ways: by post, by any courier service or in person.

Except for personal return in our store, it is necessary to fill out the form and add it to the package. When exchanging goods for another size or color, please specify your request in the form together in the box with the returned goods. We recommend to check the availability in advance, for example by e-mail to info@pod7kilo.cz.

If you decide to return goods in person, have the order number or receipt/invoice number ready. If you paid by bank transfer or cash on delivery, also prepare the account number where you want to receive the refund to.

Post or courier service

Send the goods to this address: Štěpán Trojánek, Pod 7 kilo, Milady Horákové 50, 170 00, Praha 7, Czech Republic.
Tel.: +420 777 333 027, e-mail: info@pod7kilo.cz

In person

Bring the goods to our store (Milady Horákové 50, 170 00 Praha 7, Czech Republic) anytime during opening hours.

3. Who covers the shipping cost and when will we refund your money

Shipping back to us is paid by the buyer, please do not send the package as cash on delivery. After receiving the package, we will inform you by e-mail and refund your money within fourteen days (usually earlier).

If you return/exchange the goods due to our mistake (we have sent you the wrong goods), first contact us by e-mail at info@pod7kilo.cz. In this case, we pay the shipping back and we will send you additional information, do not send the package as cash on delivery.

If you have any other questions, contact us.